CANCELLATION POLICY 

last updated 5th August 2019

A Member at Rebalance Pilates & Yoga has the following right’s to cancel their membership.

 

Express & Ultimate Membership - Our memberships on a 6 month agreement must be completed in full unless they meet the below cancellation guidelines. All agreements are on an ongoing month to month basis once the membership term has ended unless notified in writing via the cancellation request link by providing 14 days notice or equivalent to one (1) further payment after the cancellation request is actioned.

 

  • Transfer of membership to another person: We will consider any request to transfer the membership and may agree to the transfer at our reasonable choosing subject to satisfaction of reasonable eligibility conditions. We will not charge a cancellation fee if we agree to transfer to someone who is not currently a member and they have paid our standard administration fee of $50 (also known as a transfer fee)

 

  • Cancel for Medical reasons: A member can cancel with a Medical Certificate if they cannot exercise for the remainder of the Minimum Term due to an illness or a physical incapacity and  produce supporting documentation to our reasonable satisfaction. The member will be required to pay any overdue fees prior to the giving of notice via a medical certificate. 14 days notice or equivalent to one (1) further payment to cancel membership is still required via the cancellation link.

 

  • Cancel for Relocation Reasons: A member can cancel with Relocation if they move away from the area and the closest Rebalance Pilates & Yoga studio is not within a 20km radius and can produce supporting documentation to our reasonable satisfaction. The member will be required to pay any overdue fees prior to the giving of notice via proof of relocation. 14 days notice or equivalent to one (1) further payment to cancel membership is still required via the cancellation link.​

 

  • If the membership is no longer convenient: A member can end your membership during the membership Term with 14 days or equivalent to one (1) further payment notice by completing the Cancellation link. The member will be required to pay any overdue fees prior to the giving of notice. The cancellation fee applied will be calculated at 50% of the fees remaining after the notice period. 

 

Pre-Paid Membership: The early cancellation fee for this membership is 50% of the fees that have been paid calculated on a pro-rata basis. All refunds will be by direct deposit into the nominated account – there are no cash refunds.

 

Cooling Off Period Cancellations: Foundation Memberships - The cooling off period starts if the member enters into the agreement before the studio opens (1) if the studio opens on a new opening day and the studio has not opened when the studio notifies the member of the new opening day - on that day. The cooling off period ends 7 consecutive days after the studio opens.

 

Normal Trade (Operational Studios) If you change your mind shortly after applying for membership, you may have an opportunity to cancel. You will need to let Rebalance Pilates & Yoga know in writing or in person within the time specified in the details for it to be effective. Rebalance Pilates & Yoga will charge an administration fee of $75 or 10% (whichever is lesser) of fees still to be paid and fair amounts for fitness services Rebalance Pilates & Yoga have already provided if you exercised your right to cancel within 48 hours. All refunds will be by direct deposit into a nominated account – there are no cash refunds.