last updated 5th August 2019


Refunds are at the discretion of the Customer Service Manager and need to be approved by the National Operations Manager prior to being submitted for payment.


All refund requests will be taken into consideration however under no circumstances are employees / contractors allowed to offer a member a refund. 


For a refund request this will need to be submitted in writing with supporting evidence as to why the refund should be granted. 


The refund form must be submitted to the National Operations Manager for processing and final result. The National Operations Manager will notify the Customer Service Manager who will then need to notify the member of the result after reviewing all supporting evidence.